FAQs

What’s your shipping method? 
USPS Priority Mail


Do you ship internationally?
Not at this time, but we hope to do so soon.


How long does it take to process my order? 
We usually process orders within two business days upon receipt of the order.


My order is not processing.  What’s wrong? 
If you are having difficulty placing an order, please try one or all of the following steps:

  1. The highlighted message "Zip code on billing address cannot be longer than 5 digits" is only a reminder and not an error message. Please proceed filling out the rest of the form and submit order.
  2. Make sure you've selected the State, County (if shipping to TN) and Country from the dropdown menus where you enter your name, address, etc. The site will not accept the payment and continue on to the next page if not completely filled out.
  3. Please ensure your browser and platform are up to date. You can check that you are using the latest browser version on this secure website: https://www.whatismybrowser.com/guides/the-latest-version/chrome

If you are still having trouble after completing these steps, do not hesitate to reach out to us at info@truesouthpuzzlecompany.com.


What is your return policy?
All sales are final. 

If any item is damaged in shipping, please send a photo of the packing and contents, and we will be happy to replace your item. True South Puzzle Company is not responsible for lost or stolen items.


A piece is missing from my puzzle. Will you replace it?

As we have grown and are manufacturing more runs of the puzzles, we have found that the use of different dyes makes it nearly impossible for us to find a matching piece, so we no longer able to offer replacement pieces.

Fortunately, we’ve found that it is very infrequent that a piece is actually missing from the box. Please take a few days to look around and make sure the pieces have not "walked" away in pants cuffs or a shoe, become lodged beneath the leg of a table or, in the case of one customer's experience, did not go home on a tray of cookies with the neighbors!

If you've thoroughly looked around the area in which you worked the puzzle and interrogated your guilty looking dog and feel that the piece was lost during the manufacturing process, we would be happy to replace your puzzle.

Please complete the Missing Pieces Form and we will get a replacement puzzle to you.


I sent in the required information for my replacement puzzle. When can I expect to receive the replacement?
We typically ship replacement puzzles within 7-10 days upon receipt of your letter.


Do you offer larger pictures of the puzzles? The image on the box is hard to see.
Some puzzlers have had luck enlarging the images from our website on their computer, phone or iPad screen. But remember, puzzles are supposed to be challenging!