Missing Pieces

As we have grown and are manufacturing more runs of the puzzles, we have found that the use of different dyes makes it nearly impossible for us to find a matching piece, so we are no longer able to offer individual replacement pieces.  

If your newly purchased puzzle is missing one or more pieces or came damaged, we would be happy to replace your puzzle*. Please complete the form below and we will ship a bag of new puzzle pieces to your door!**

Shipping Information 

Only necessary if you expect a replacement to be shipped. Skip this section if you are only sending us feedback on your experience and the quality. We are not able to ship replacement puzzles to those outside the United States. Thank you. 

Name (First and Last):
Email Address:
Phone Number :
Address:
Address Line Two:
City:
State:
Zip Code:
Quality Issues (check all that apply):



If you selected 'Other' please specify:
Type the 5-digit code beginning with ā€œPā€ embossed on the side of the box. It can be hard to see, so try holding it up to the light. :
Type in the item number found beneath the barcode (starts with TS):
Additional comments:
 
 

*Unfortunately we are unable to send replacement puzzles to addresses outside of the continental USA.

**True South Puzzles reserves the right to substitute the replacement puzzle with another of their choosing if the requested puzzle is unavailable.