Contact - True South Puzzle Co.

Meet Walter

Think of Walter as your guide dog. Scroll through to see all the ways he can help.

Ask Walter

What’s your shipping method?

Do you ship internationally?

How long does it take to process my order?

What is your return policy?

A piece is missing from my puzzle. Will you replace it?

As we have grown and are manufacturing more runs of the puzzles, we have found that the use of different dyes makes it nearly impossible for us to find a matching piece, so we no longer able to offer replacement pieces.

Fortunately, we’ve found that it is very infrequent that a piece is actually missing from the box. Please take a few days to look around and make sure the pieces have not "walked" away in pants cuffs or a shoe, become lodged beneath the leg of a table or, in the case of one customer's experience, did not go home on a tray of cookies with the neighbors!

If you've thoroughly looked around the area in which you worked the puzzle and interrogated your guilty looking dog and feel that the piece was lost during the manufacturing process, we would be happy to replace your puzzle.

Please complete the Missing Pieces Form and we will get a replacement puzzle to you.

I sent in the required information for my replacement puzzle. When can I expect to receive the replacement?

Do you offer larger pictures of the puzzles? The image on the box is hard to see.

Where is your office located?

You didn't answer my question. How can I get in touch with you?

Walter, speak.

Shoot us a message and we’ll get back to you as soon as possible!

Missing puzzle pieces?

LEARN MORE HERE