As we have grown and are manufacturing more runs of the puzzles, we have found that the use of different dyes makes it nearly impossible for us to find a matching piece, so we no longer able to offer replacement pieces.
Fortunately, we’ve found that it is very infrequent that a piece is actually missing from the box. Please take a few days to look around and make sure the pieces have not "walked" away in pants cuffs or a shoe, become lodged beneath the leg of a table or, in the case of one customer's experience, did not go home on a tray of cookies with the neighbors!
If you've thoroughly looked around the area in which you worked the puzzle and interrogated your guilty looking dog and feel that the piece was lost during the manufacturing process, we would be happy to replace your puzzle.
Please complete the Missing Pieces Form and we will get a replacement puzzle to you.