Meet Walter
Think of Walter as your guide dog. Scroll through to see all the ways he can help.
Ask Walter
USPS Priority or FedEx depending on your location
Not at this time, but we hope to do so soon.
We usually process orders within two business days upon receipt of the order.
All sales are final.
If any item is damaged in shipping, please send a photo of the packing and contents, and we will be happy to replace your item. True South Puzzle Company is not responsible for lost or stolen items.
As we have grown and are manufacturing more runs of the puzzles, we have found that the use of different dyes makes it nearly impossible for us to find a matching piece, so we no longer able to offer replacement pieces.
Fortunately, we’ve found that it is very infrequent that a piece is actually missing from the box. Please take a few days to look around and make sure the pieces have not "walked" away in pants cuffs or a shoe, become lodged beneath the leg of a table or, in the case of one customer's experience, did not go home on a tray of cookies with the neighbors!
If you've thoroughly looked around the area in which you worked the puzzle and interrogated your guilty looking dog and feel that the piece was lost during the manufacturing process, we would be happy to replace your puzzle.
Please complete the Missing Pieces Form and we will get a replacement puzzle to you.
We typically ship replacement puzzles within 7-10 days upon receipt of your letter.
Some puzzlers have had luck enlarging the images from our website on their computer, phone or iPad screen. But remember, puzzles are supposed to be challenging!
Nashville, TN
Please fill out the contact form below, email us at info@truesouthpuzzlecompany.com.
Walter, speak.
Shoot us a message and we’ll get back to you as soon as possible!
Missing puzzle pieces?
